The Discussion Last week, Jack Dorsey, the tech disruptor who co-founded and leads both Twitter and Square, wrote a blog post stating that he eschews the word user for customer, because the former “abstracts the actual individual,” while the latter “immediately suggests a … Continue reading
Microblogging mechanisms like Twitter and status updates have given form to new modes of Ambient Awareness (or Ambient Intimacy). They allow people to broadcast short information bursts to their social networks. Ultra-short interactions e.g. Facebook’s “poke” and “like” or Google’s … Continue reading
Trying to explain a concept or sell and idea, we always have to make a decision into how much detail we need to go to make our point. This applies to writing, sales, telling jokes, and telling stories. The Sweet … Continue reading
It Pays to Get People Talking Short disclaimer: this article is in no way a complaint or shit-talking session. I intend this only to pass on lessons I have learned through experience. A while back, I was working with a … Continue reading
I was in a restaurant the other day and came across this wonderful coffee machine, the Saeco Odea. Two things caught my eye; first, the huge “coffee” button smack in the middle of the machine’s face and second, the apparent … Continue reading