The Discussion Last week, Jack Dorsey, the tech disruptor who co-founded and leads both Twitter and Square, wrote a blog post stating that he eschews the word user for customer, because the former “abstracts the actual individual,” while the latter “immediately suggests a … Continue reading
I’ve recently had the privilege of writing an article for UX Magazine, called “New Design Practices for Touch-Free Interactions.” It’s a piece discussing how touch-free gestures and natural-language interfaces are moving into the computing mainstream. To best work with these … Continue reading
We humans create things, which in turn change us. These changes are inevitable, but the scale and patterns in which they occur are meaningful in understanding how we can affect change in society through technology. Just to be clear… This … Continue reading
Different kinds of people interact with things in different ways, and to figure out what these ways are, here is a breakdown of the fundamental human factors that influence people’s interaction. Models and Efficacy As Bill Verplank shows in his … Continue reading
Users of computing technology used to be categorizable into either the elite bourgeoisie of programmers and tech enthusiasts who built their own computers or the mainstream proletariat whose computer literacy was just enough to type e-mails and use some basic spreadsheet … Continue reading