The Discussion Last week, Jack Dorsey, the tech disruptor who co-founded and leads both Twitter and Square, wrote a blog post stating that he eschews the word user for customer, because the former “abstracts the actual individual,” while the latter “immediately suggests a … Continue reading
Different kinds of people interact with things in different ways, and to figure out what these ways are, here is a breakdown of the fundamental human factors that influence people’s interaction. Models and Efficacy As Bill Verplank shows in his … Continue reading
Microblogging mechanisms like Twitter and status updates have given form to new modes of Ambient Awareness (or Ambient Intimacy). They allow people to broadcast short information bursts to their social networks. Ultra-short interactions e.g. Facebook’s “poke” and “like” or Google’s … Continue reading