Doctors and surgeons are highly-trained individuals and professionals worthy of our trust. However, over 100,000 people die in surgery each year (in the US).
In a recent interview with Jon Stewart at the Daily Show, he mentioned that the tasks we take on steadily increase in complexity, so even experts can be helped by reminder mechanisms like checklists.
Why I Love It
There are a bunch of things I love about this. Gawande saw a problem and is trying to solve it using something that already works somewhere else, rather than wasting time trying to reinvent the wheel. Taking things that already work and using them successfully for other things is innovation, too!
Secondly, I agree that the things we do are getting more complex, but there are also temporal factors like stress that play a role. Checklists provide clear guidance on what to do, a distinct path of action to follow in complex situations that require attention to lots of details. The best thing about them though, is that they are used during the situation for which they were made. Instruction manuals provide even more detailed information, but they are usually put away somewhere or to dense with information to use in a hurry.
This goes to show that having procedural information close at hand makes it easier to answer the question, “so what do I do now?” Xplorer², a file management program and very cool and powerful alternative to Windows Explorer, automatically activates a sidebar with procedural instructions upon first installation. This brilliant feature provides a nice equivalent to the checklist, even though the sidebar’s focus is novice users, while the checklist is for expert professionals.
In any case, consider making procedures more usable by adding some mechanism for in-situ procedural guidance. If you’ve got information available and people aren’t using it, try reducing it to its most crucial elements so that it can be used in a time-sensitive, possibly stressful context.
Cover photo by Jeffery Wong