When we think of human-centered design, we tend to assume that step one must be: understand the “other” person; the customer, user, or beneficiary. While that approach is valid, it skips a vital step zero, originating from ancient Egypt & Greece: know thyself. Understanding ourselves, i.e. our vision, objectives, and actions, gives us the foundation we need to effectively understand other people.
Once we understand ourselves, we’re better equipped to understand others.
Start with Why
As Simon Sinek says, “Start with Why.” In Sinek’s TEDx talk, he illustrates a simple model of three concentric circles. Each circle represents, from the inside outward: Why, How, and What.
Why is our overarching vision, our North Star, our motivation. How represents the mission, our objectives for moving reality closer to our vision. And What maps our actions, the steps we’re taking to accomplish our objectives.
The contents of each circle guides what goes in the level outside it. So our “why” determines our “how,” which in turn determines our “what.”
Vision, Objectives, & Actions
It’s a quick & dirty combination of Sinek’s framwork, some core concepts of acting, and the OKR (Objectives & Key Results) goal setting approach. I use model to quickly sketch my Vision, Objectives, and Actions. Like Sinek’s three levels, my Vision determines my Objectives, which in turn determine my Actions.
So while my vision may stay the same for the rest of my life, my objectives and actions will inevitably evolve over time. Here’s my personal “VOA model:”
I want to live in a safe world, full of love & compassion.
- Inspire people to unlock their own greatness
- Empower creators to work with compassion
- Promote honesty, privacy, & human rights
- Coach creative professionals
- Give talks & workshops on compassionate UX
- Practice compassionate UX design
- Blog, write books, create videos
- Tell relevant stories on stage and screen
- Support human rights advocacy groups
How to Formulate Effective Objectives
The goal of this exercise is to bring your long-term goals (vision & objectives) into focus, so you can prioritize your activities (actions) accordingly. And while there’s no “right” or “wrong” way to do this exercise, I found two guidelines that help me formulate more effective objectives.
The most effective objectives are:
- Positive, rather than negative (“do this,” not “don’t do that”)
- Measurable (how do I know when I’m done?)
And It’s All Yours
However you decide to conduct this exercise, the idea is to give you something that propels you into action and helps you decide whether you’re just doing things, or doing the right things. In this case, doing the “right things” means performing actions that contribute to you achieving your objectives, and making your vision a reality.
That’s why this exercise is so helpful for people in human-centered design. Once we understand ourselves, we’re better equipped to understand others. If my curiosity & empathy are a magnifying glass, this exercise helps me know where to point it. I hope it helps you too!